Redesigning Business Processes for Digital Success
All organizations have business processes for the simple and for their complex business activities. There are no exceptions. It is in these processes where business rules are deployed. For example, quality controls are incorporated in every process where quality and consistency are important for that process and for all the processes downstream of that process. No process stands alone. Every organization needs solid and repeatable processes, better than others in order to best one’s competition for gaining market share.
What goes into that successful business process? One must first understand that each process is the customer of the process immediately preceding this process. Each process is dependent on the process of feeding it. Each step of each process requires accuracy to complete the process.
For example, the inputs to any business process must be 100% accurate. If the inputs are not accurate, the entire process breaks down. The process at hand, no matter how many steps, produces an output from the process. In the industry, we say that this output will be consumed by the next step in our process. The next process views our output as their input. Again, it must be 100% accurate or the bigger process breaks down.
You work to improve the processes so that they deliver more effective results, and thus become more efficient, agile and unique delivering better results to your customers. Once that is achieved then market share can increase. The simplest process can affect market share. As an example; imagine not validating someone’s email address and key information is sent but is never received. Small point, but critical point.
Every organization has business rules to ensure consistency. In this manner, various people at various locations can be consistent because they follow the exact same rules. The system is usually customized to conform to the same rules. Still, what happens when the rules are changed? Not only will people be required to change the steps in the process, but the systems supporting the process must also be changed. Any metrics being captured to denote efficiencies also have to be modified. Failure to modify the systems can impede all the benefits the new rules were meant to effect.
It is important to note some of the factors which impact business process management. When an organization brings in a new management team, it is usually with an eye towards process improvement. Changing a process, changing associated business rules, even changing some of the workers using the process, all are dependent on changing the systems which support the process. Sometimes it is the software customization which is most complex. Often to change the previous customizations to reflect new changes is very complex. A company like ProDevBase is engaged to take advantage of the experience and expertise in deploying the necessary changes.
In addition to customizations and business rules changes being reflected in the software, new performance metrics are also required. New managers may wish to measure performance improvements. Changes to workers, or users of the systems, require security changes, access to systems, and of course the efficiency measurements of the workers doing their work. The key again is for a corporate strategy of growth for the organization.
Should the digital component be remediated appropriately, then the organization could possibly attain new advantages from your business process management. This could give any enterprise a competitive edge. Automating the business process often leads to efficiencies. The software once configured can lead to improvements. However, this is a never-ending process itself. Updating the software and keeping the digital tools current with the ever-changing organization becomes an imperative which never ends.
If a business process is organized correctly and is supported by information technology, then the process itself can reflect and measure the best practices your organization employs. The best practices are significant for promoting the capabilities of your firm to your customers. Having management in sync with the processes is often accomplished by employing the correct metrics to key processes. Then management can use the derived information to assist and speed up decisions required for growth and problem mitigation.
Together, management using best practices can oversee the processes and engage consistency in all locations, to all workstations as a result of digital support products monitoring performance at all locations equally.
ProDevBase has the expertise to take diverse processes in multiple locations down to the digital basis to turn data into useful management information. The upshot is that the way any organization currently plans, organizes, implements, and backs up business processes are impacted by business rules and business decisions. The decisions are influenced by the data turned into information for management. Digital support systems have changed drastically. Information processes are now linked to processes of organizations, regardless of the department. Often redefining business processes could be detrimental, yet, organizations can often take advantage of their processes to gain a competitive edge if the technology is used intelligently. Business intelligence tools, data analytics, and turning data into useful information all derived from your systems can gain the edge for growth which you might seek.
Using the services of ProDevBase Technologies could improve the efficiency of your organization. Our team has a Strategic (process) and Deployment Services. For more information on how Prodevbase Technologies offers these services, please contact Andrew at 773-516-5789 or reach us at info@ProDevBase.com.